1. Company Information
This policy applies to purchases made through:
- USED VEHICLE CONSULTANTS, INC.
- 2658 Daisy Field Glen
- Escondido, CA 92029
- United States
- Phone: +1 (818) 538-8494
- Email: info@americanvehicles.us
- Website: american-vehicle-sales.com
2. 10-Day Inspection Period
All purchases include a 10-day inspection period beginning on the
date the vehicle is delivered to the buyer.
During this time, the buyer may inspect the vehicle and confirm that it matches
the agreed description, specifications, and condition.
3. Eligibility for Return
A return request may be submitted if:
- The vehicle materially differs from the description
- Undisclosed damage or defects are identified
- Vehicle specifications differ from the agreement
- The vehicle cannot be delivered as agreed
- Title or ownership documentation is not as described
4. Return Request Process
To request a return, the buyer must contact our support team within the
10-day inspection period.
The request must include:
- Contract ID
- Buyer name
- Description of issue
- Photos or documentation (if applicable)
5. Vehicle Return Conditions
To qualify for a refund:
- The vehicle must be in the same condition as delivered
- No modifications or alterations
- All keys must be returned
- All documents must be returned
- No excessive mileage added
6. Return Logistics
Once a return request is approved, we will arrange vehicle collection
through our logistics partners.
The buyer must make the vehicle available for pickup at the original
delivery location unless otherwise agreed.
7. Refund Processing
After the vehicle is returned and verified, the refund will be processed.
- Refunds are issued via bank transfer
- The full purchase amount is refunded
- No processing fees are deducted
- Refunds are typically processed within 1–3 business days
8. Non-Eligible Situations
Returns may not be accepted if:
- The 10-day inspection period has expired
- The issue was disclosed prior to purchase
- The vehicle has been modified
- The vehicle has been damaged after delivery
- Normal wear from use occurred
9. Final Acceptance
If no return request is submitted within the inspection period,
the transaction is considered accepted and final.
10. Payment Validation
For buyer protection, payment instructions must be validated directly
with our team prior to sending funds.
Payments made without validation may not qualify for refund review.
11. Contact Information
For return requests or questions:
- USED VEHICLE CONSULTANTS, INC.
- 2658 Daisy Field Glen
- Escondido, CA 92029
- United States
- Phone: +1 (818) 538-8494
- Email: info@americanvehicles.us
- Website: american-vehicle-sales.com